Customer support

Order and payment questions

Include the order number, payment time, amount, payment method, a clear description, and any necessary screenshots. For card payments, provide only the transaction reference shown by the payment provider. Never send a complete card number, security code, or banking password.

Signing, device, and installation questions

Include the order number, device model, iOS version, the step where the issue occurred, the complete error message, and any necessary screenshots. If a device identifier is needed, we will explain the appropriate secure process; do not send a full identifier in an initial ordinary email.

Account and security questions

If you cannot sign in, do not receive a verification code, see an unfamiliar order, or believe someone else used your account, contact us from the registered email address and describe what happened. We may request order or payment information to verify your relationship to the account.

What to expect

• Whenever possible, email us from the address used for the account or order;
• Keep replies about the same issue in one email thread instead of opening duplicate requests;
• We review the relevant order, payment, and delivery records and respond as soon as reasonably practical;
• Refund requests are reviewed under the Refund policy, and data requests are handled under the Privacy policy.