Refund policy

1. Customized digital services

iClone provides digital services tied to a particular account, order, and device identifier, including certificate preparation, device binding, app signing, activation information, and software-source delivery. These results are immediate, digital, and customer-specific, and normally cannot be withdrawn, resold, or returned to an unused state after delivery.

2. Final sale and no refunds after payment

• The order has entered automated processing, certificate preparation, device binding, app signing, or digital delivery;
• An activation code, installation link, signed app, certificate entitlement, or software-source access has been generated, displayed, or delivered;
• The customer changes their mind, selects the wrong plan, supplies incorrect device information, changes devices, or does not follow the published instructions;
• A restriction results from a third-party account, network, device software, Apple policy, or another platform change and iClone has otherwise delivered the promised service.

3. Worldwide online delivery — no physical shipping

Every product and service sold on this website is delivered electronically through account access, activation information, installation links, signed apps, certificate entitlements, or software-source access. We do not ship physical goods, use courier or postal services, or charge shipping fees. This digital-delivery policy applies worldwide to every customer who orders through this website.

4. Installation help and online support

If you have a download, signing, installation, activation, or reinstallation issue, contact our online support team or email admin@iosclone.com with your order number and the necessary non-sensitive details. We will provide troubleshooting, an updated installation link or software source, re-signing, or reinstallation guidance as appropriate. Installation support is the primary remedy for installation issues, and an installation issue alone does not create refund eligibility.

5. Limited exceptions we will review

We will investigate duplicate or erroneous charges and cases where a failure attributable to iClone prevents delivery after reasonable installation support and remediation. Our first remedies are troubleshooting, corrected or replacement delivery, re-signing, or an equivalent service. A payment correction or refund is provided only when required by applicable law or when iClone confirms that the purchased service cannot be delivered.

6. How to request a review

Email admin@iosclone.com with the order number, payment evidence, a clear description, and any necessary screenshots. Do not send full device identifiers, activation codes, passwords, or other sensitive information through public channels. We will review the order, delivery, and payment records before responding.

7. Mandatory consumer rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded. Where mandatory local law provides additional remedies for digital content, customized services, or defective performance, those mandatory rules prevail.